Politica de Privacidad

1. Informacion que Recopilamos

Recopilamos informacion que usted nos proporciona directamente, incluyendo:

• Informacion de cuenta (nombre, correo electronico, contrasena)
• Preferencias e historial de busqueda
• Informacion de pago para suscripciones
• Comunicaciones con nuestro equipo de soporte

2. Como Usamos Su Informacion

Usamos la informacion recopilada para:

• Proporcionar y mejorar nuestro servicio de busqueda de vuelos con puntos
• Procesar los pagos de su suscripcion
• Enviarle actualizaciones y notificaciones importantes
• Analizar y optimizar el rendimiento de nuestro servicio

3. Compartir Informacion

No vendemos su informacion personal. Podemos compartir su informacion con:

• Proveedores de servicios que ayudan a operar nuestra plataforma
• Autoridades legales cuando lo exija la ley
• Terceros con su consentimiento explicito

4. Seguridad de Datos

Implementamos medidas de seguridad apropiadas para proteger su informacion personal contra acceso no autorizado, alteracion o divulgacion.

5. Cookies y Seguimiento

Usamos cookies y tecnologias similares para mejorar su experiencia y recopilar datos de uso para mejorar nuestro servicio.

6. Sus Derechos

Usted tiene derecho a:

• Acceder a su informacion personal
• Corregir datos inexactos
• Solicitar la eliminacion de sus datos
• Optar por no recibir comunicaciones de marketing

7. Privacidad de Menores

Nuestro servicio no esta destinado a menores de 13 anos. No recopilamos intencionalmente informacion de menores de 13 anos.

8. Cambios a la Politica de Privacidad

Podemos actualizar esta politica de privacidad periodicamente. Le notificaremos de cualquier cambio material por correo electronico o a traves de nuestra plataforma.

9. Contactenos

Si tiene preguntas sobre esta politica de privacidad, por favor contactenos.

10. AI Processing and Providers

When you use our AI travel assistant, your messages and the relevant travel context (such as your saved balances, status and trips) are sent to large-language-model providers to generate a response. We use the following processors, who act on our instructions and under their own enterprise data terms:

• Anthropic (Claude) — large language model inference
• OpenAI — large language model inference and embeddings
• Cloudflare — AI gateway, model routing and embedding generation

11. Chat, Documents and Embeddings

To run the AI assistant we store and process:

• Your chat history with the assistant, so conversations persist between sessions
• Documents you upload (for example hotel folios), used to answer your questions
• Vector embeddings derived from your documents, used to retrieve relevant passages

We retain this data while your account is active. Deleting a document deletes the embeddings derived from it. Deleting your account deletes your chat history, your uploaded documents and all embeddings derived from them. We do not use your chat history, documents or embeddings to train AI models, and our LLM processors are instructed not to train on your data.

12. Bring Your Own Key (BYOK)

If you provide your own AI provider API key, we store it encrypted at rest. We use it only to make requests on your behalf. We never log the key, never use it for any purpose other than fulfilling your requests, and never use it or your data for model training. You can remove your key at any time.

13. Connected Accounts

If you connect third-party accounts (such as loyalty-account aggregators or award-search tools), we store the access credentials encrypted at rest and use them only to retrieve the data you've asked us to surface in the product. You can disconnect a connected account at any time, which removes its stored credentials.

14. Third-Party Tools You Connect

You can connect third-party search tools to your AI assistant. If you do, those tools may receive the travel context relevant to your request — which can include your balances, status, trips and search terms. Third-party tools are operated by their own providers under their own privacy terms, and we are not responsible for how they handle your data once it leaves our platform. We show you what a tool can access and require your explicit consent before it goes live, and you can disconnect it at any time.

15. Deleting Your Account

You can delete your account at any time from your account settings, or by contacting us. Deletion removes your personal data — including saved balances, trips, uploaded documents, chat history, embeddings, connected-account credentials and any stored API keys — and cancels any active subscription.