Privatlivspolitik

1. Oplysninger, vi indsamler

Vi indsamler oplysninger, du giver os direkte, herunder:

• Kontooplysninger (navn, e-mail, adgangskode)
• Sogepraeferencer og -historik
• Betalingsoplysninger for abonnementer
• Kommunikation med vores supportteam

2. Hvordan vi bruger dine oplysninger

Vi bruger de indsamlede oplysninger til at:

• Levere og forbedre vores praemieflyvningssogetjeneste
• Behandle dine abonnementsbetalinger
• Sende dig vigtige opdateringer og meddelelser
• Analysere og optimere vores tjenestes ydeevne

3. Deling af oplysninger

Vi saelger ikke dine personlige oplysninger. Vi kan dele dine oplysninger med:

• Tjenesteudbydere, der assisterer med at drive vores platform
• Juridiske myndigheder, nar det kraeves ved lov
• Tredjeparter med dit udtrykkelige samtykke

4. Datasikkerhed

Vi implementerer passende sikkerhedsforanstaltninger for at beskytte dine personlige oplysninger mod uautoriseret adgang, aendring eller videregivelse.

5. Cookies og sporing

Vi bruger cookies og lignende teknologier til at forbedre din oplevelse og indsamle brugsdata for at forbedre vores tjeneste.

6. Dine rettigheder

Du har ret til at:

• Fa adgang til dine personlige oplysninger
• Rette unojagtige data
• Anmode om sletning af dine data
• Fravaalge marketingkommunikation

7. Borns privatliv

Vores tjeneste er ikke beregnet til born under 13 ar. Vi indsamler ikke bevidst oplysninger fra born under 13 ar.

8. AEndringer i privatlivspolitikken

Vi kan opdatere denne privatlivspolitik periodisk. Vi vil underrette dig om vasentlige aendringer via e-mail eller gennem vores platform.

9. Kontakt os

Hvis du har sporgsmal om denne privatlivspolitik, bedes du kontakt os.

10. AI Processing and Providers

When you use our AI travel assistant, your messages and the relevant travel context (such as your saved balances, status and trips) are sent to large-language-model providers to generate a response. We use the following processors, who act on our instructions and under their own enterprise data terms:

• Anthropic (Claude) — large language model inference
• OpenAI — large language model inference and embeddings
• Cloudflare — AI gateway, model routing and embedding generation

11. Chat, Documents and Embeddings

To run the AI assistant we store and process:

• Your chat history with the assistant, so conversations persist between sessions
• Documents you upload (for example hotel folios), used to answer your questions
• Vector embeddings derived from your documents, used to retrieve relevant passages

We retain this data while your account is active. Deleting a document deletes the embeddings derived from it. Deleting your account deletes your chat history, your uploaded documents and all embeddings derived from them. We do not use your chat history, documents or embeddings to train AI models, and our LLM processors are instructed not to train on your data.

12. Bring Your Own Key (BYOK)

If you provide your own AI provider API key, we store it encrypted at rest. We use it only to make requests on your behalf. We never log the key, never use it for any purpose other than fulfilling your requests, and never use it or your data for model training. You can remove your key at any time.

13. Connected Accounts

If you connect third-party accounts (such as loyalty-account aggregators or award-search tools), we store the access credentials encrypted at rest and use them only to retrieve the data you've asked us to surface in the product. You can disconnect a connected account at any time, which removes its stored credentials.

14. Third-Party Tools You Connect

You can connect third-party search tools to your AI assistant. If you do, those tools may receive the travel context relevant to your request — which can include your balances, status, trips and search terms. Third-party tools are operated by their own providers under their own privacy terms, and we are not responsible for how they handle your data once it leaves our platform. We show you what a tool can access and require your explicit consent before it goes live, and you can disconnect it at any time.

15. Deleting Your Account

You can delete your account at any time from your account settings, or by contacting us. Deletion removes your personal data — including saved balances, trips, uploaded documents, chat history, embeddings, connected-account credentials and any stored API keys — and cancels any active subscription.